TERMS & CONDITIONS

These general conditions govern the purchase of products made remotely via the internet through the website hearttoheartinflorence.com, owned by Heart to Heart in Florence, managed by Sara and Giulia Archimede, with headquarters located at Via Santo Spirito 54R, 50125 Florence – Italy.
Purchase transactions will be governed by the Consumer Code (Legislative Decree no. 206/2005), while privacy protection will be governed by Legislative Decree 196/03.

The current sales methods available for purchasing products in the catalog of hearttoheartinflorence.com are as follows:

Shipping available in: Italy, Austria, Belgium, Germany, France, Luxembourg, Monaco, Netherlands, Spain, United Kingdom, Portugal, Sweden, Denmark, Finland, Croatia, Ireland, Greece, Hungary, Malta, Slovakia, Slovenia, Lithuania, Latvia, Cyprus, Czech Republic, Estonia, Bulgaria, Romania, Poland, Switzerland, Norway, Iceland, Moldova, Gibraltar, Andorra, United States, Canada, China, United Arab Emirates, India, Singapore, Sri Lanka, Thailand, Japan, Hong Kong, Bahrain, Brunei, South Korea, Egypt, Greenland, Philippines, Indonesia, Kuwait, Malaysia, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela, Australia, Saudi Arabia, Aruba, Bangladesh, Afghanistan, Bhutan, Cambodia, Jordan, Iraq, Israel, Laos, Lebanon, Nepal, Papua New Guinea, Syria, East Timor, Yemen, New Zealand.

INVOICING CONDITIONS

For businesses requiring an invoice, a VAT number is mandatory, and all requested fields must be filled out at the time of purchase.

ACCEPTANCE OF SALES CONDITIONS

The conditions outlined in the introduction form an integral and essential part of this contract.
All contracts will be concluded directly through the customer's access to the website hearttoheartinflorence.com, where the customer can complete the purchase of the desired product by following the provided instructions.
These general sales conditions must be read and accepted online by the customer before concluding the purchase. Sending the order confirmation implies full acceptance of these conditions.
In accordance with Article 66-bis of Legislative Decree 206/2005, jurisdiction will belong to the consumer’s place of residence or domicile if located within Italian territory.

SALES PRICES AND PURCHASE METHODS

Prices indicated on the hearttoheartinflorence.com website are expressed in Euros and include VAT.
Shipping costs and any additional charges will be communicated to the customer before order confirmation.
The contract is finalized when the order form is correctly filled out, and purchase confirmation is transmitted online.
Payment can be made using the methods indicated on the website at the time of purchase.

DELIVERY

Heart to Heart in Florence will deliver the selected products to the address provided by the customer via courier, as described above.
The risk of damage or loss of goods is borne by Heart to Heart in Florence during transport and is transferred to the customer only when the customer, or a third party designated by them other than the carrier, physically takes possession of the goods.
As stipulated by Article 63 of Legislative Decree 206/2005, if the customer chooses a courier not proposed by Heart to Heart in Florence, the risk transfers upon delivery of the goods to the carrier.

RESPONSIBILITY

Heart to Heart in Florence cannot be held responsible for any disruptions due to force majeure, such as accidents, fires, strikes, natural disasters, or other similar events preventing timely deliveries.
Heart to Heart in Florence is not responsible for unlawful or fraudulent use of payment methods by third parties. During the purchase process, credit card data are neither viewed nor stored on the website but transmitted directly to the banking service provider via a secure connection.

BUYER'S OBLIGATIONS

The customer agrees to provide truthful and correct information during the registration and order processes.
Heart to Heart in Florence will not be responsible for issuing incorrect fiscal documents due to inaccurate information provided by the customer.

RIGHT OF WITHDRAWAL

The customer has the right to withdraw from the contract, returning received products and obtaining a refund of the price paid, as stipulated by current regulations.
For further details, please consult the section dedicated to the Right of Withdrawal on the website.

LEGAL WARRANTY

In addition to any warranty indicated in the product packaging, Heart to Heart in Florence guarantees product conformity for 24 months from the delivery date, as provided by the Consumer Code (Articles 128-135).

DISPUTE RESOLUTION

Consumers residing in the European Union are informed that the European Commission has established an online platform for alternative dispute resolution (ODR).
This platform can be used to resolve disputes related to online sales contracts out-of-court.
The service is available at the following link:
👉 https://webgate.ec.europa.eu/odr