SHIPPING & RETURNS
SHIPPING
Free shipping for orders over €450
Shipping Italy by BRT Courier
€10 All Italian regions – Home Delivery
€7 Collection Point Delivery
€12 Italian islands – Home Delivery
€8 Collection Point Delivery
Shipping Europe by BRT Courier (under 1 kg, delivery in 2/5 days)
€20 Home delivery to France, Netherlands, Austria, Croatia, Hungary, Germany, Switzerland, Slovenia, Spain, Bulgaria, Belgium, Poland, Luxembourg, Czech Republic
€25 Home delivery to Denmark, Portugal, Greece, Romania, Finland, Estonia, Latvia, Lithuania, Sweden, Ireland, Great Britain, Norway
International Shipping EXTRA EU by FedEx Courier
€30 USA, Canada, Russia
€35 Central America and Central American islands including Bahamas, China, Hong Kong, North Africa, Middle East, India, Pakistan, Sud America
€42 Korea, Taiwan, Thailand, East Timor, Vietnam, Cambodia, Indonesia
€50 Central Africa and South Africa, Indian and Pacific Ocean islands
€45 Australia and New Zealand
Customs Duties, Taxes and Import Charges
For all orders shipped to countries outside the European Union, the Customer acknowledges that the goods may be subject, in the destination country, to customs duties, taxes, import duties, customs clearance fees, or any other charges imposed by the relevant customs and/or tax authorities.
All customs duties, taxes, import charges and other costs associated with the importation of the goods into the destination country shall be borne exclusively and entirely by the Customer, who shall be responsible for paying such amounts in accordance with the procedures and within the deadlines established by the relevant authorities, courier or carrier responsible for delivery.
The Seller shall not be held responsible for the amount of such charges, the manner in which they are applied, or for any delays, holds, or delivery issues resulting from the Customer’s failure or refusal to pay the applicable customs duties, taxes or other import charges.
Should the Customer refuse or fail to pay any customs duties, taxes or other charges required for the importation and delivery of the goods, or should the goods be unable to be delivered or collected for this reason, the shipment may be returned to the sender.
In the event that the goods are returned to the Seller due to the Customer’s failure to pay customs charges, refusal of delivery, or failure to collect the shipment, any storage, return shipping, re-shipping, handling or other costs directly arising from the failed delivery shall be borne by the Customer, to the extent permitted by applicable law.
RETURNS & REFUNDS
We hope you are fully satisfied with your purchase, but if for any reason you wish to return or exchange an item, we will be happy to assist you. Please email us at info@hearttoheartinflorence.com, indicating your order number and the reason for your request.
You have 14 days from the delivery date to request a return or exchange. We kindly ask that all items be returned in their original condition, complete with tags and packaging. We cannot accept returns of used, damaged, or unpackaged products. Items returned after the specified period will be sent back to the sender.
Return shipping costs are the responsibility of the customer, unless the item is faulty and the defect has been recognized by HEART TO HEART IN FLORENCE.
Once we receive the return, we will process your refund or exchange within 14 working days. Please make sure to include your name and order number in the package.
If you have any questions or need assistance, don’t hesitate to contact us at info@hearttoheartinflorence.com – we’re here for you.Thank you sincerely for your trust!
